Your Privacy Is Our Responsibility
This policy clearly explains how your personal information is collected, processed, and kept secure on the 499db platform.
This Privacy Policy ("Policy") applies to the website and related services of the 499db platform. By creating an account or using the services of 499db, you will be considered to have read and agreed to the terms of this Policy. Please read this Policy carefully. If you do not agree with any part of it, please refrain from using our services.
What Information We Collect
We collect various types of information to operate the 499db platform. This information is either provided directly by you or collected automatically while you use our services.
1.1 Information You Provide
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID card or passport details for identity verification
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are not stored)
- Account login details — username and password (encrypted)
- Any information provided when contacting the support team
1.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Time spent on the site, pages visited, and links clicked
- Data collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
Purpose of Using Information
499db uses your personal information only for lawful and necessary purposes. We do not process your information unnecessarily under any circumstances.
2.1 Providing and Operating Services
- Creating, verifying, and keeping your account active
- Processing deposits, withdrawals, and other financial transactions
- Keeping gaming services running and providing technical support
- Crediting bonuses and rewards to your account
2.2 Security and Fraud Prevention
- Ensuring account security and preventing unauthorized access
- Detecting and investigating suspicious activity
- Conducting necessary verification to prevent financial fraud and money laundering
- Meeting applicable legal obligations
2.3 Communication and Improvement
- Sending important service-related notifications
- Informing you of relevant offers and promotions with your consent
- Analyzing usage patterns to improve service quality
- Operating 24/7 customer support
Storage and Protection of Information
499db follows industry-standard technologies and practices to keep your personal information secure. Our security infrastructure is continuously reviewed and improved.
3.1 Technical Security Measures
- All data transmission is secured through SSL/TLS encryption
- Passwords and sensitive information are encrypted with strong hashing algorithms
- Servers are protected by firewalls and regular security audits
- Automatic detection systems are in place to identify suspicious activity
3.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specific period for legal obligations, dispute resolution, or fraud investigation. Once no longer needed, information is securely deleted or anonymized.
Sharing Information with Third Parties
499db does not sell your personal information. Information is shared with third parties only in the limited circumstances described below:
4.1 Service Providers
Limited information is shared with trusted providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These organizations operate under strict confidentiality agreements and cannot use your information for any other purpose.
4.2 Legal Obligations
We may be required to disclose information pursuant to a court order, a lawful request from a government or regulatory authority, or a law enforcement investigation.
4.3 Business Transfers
In the event of a change in ownership or merger of the 499db business, your information may be transferred. In such a case, you will be notified in advance and the protections of this Privacy Policy will continue to apply.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 499db website. These store small data files in your browser that help us improve service quality and your experience.
5.1 Use of Cookies
- Essential Cookies: Required for managing login status and sessions — these cannot be disabled
- Functional Cookies: Remember your preferences and settings, such as language selection
- Analytics Cookies: Collect statistics to understand site usage patterns
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. Please note that disabling certain cookies may cause some features of the 499db platform to not work properly.
Your Rights
As a user of the 499db platform, you have the following rights over your own information:
6.1 Right to Access Information
You may request to know what information we hold about you. Following a verifiable request, we will provide you with details of the information stored about you.
6.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. Most information in your profile can be changed directly from account settings.
6.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal or regulatory obligations.
6.4 Right to Opt Out of Marketing Communications
You may remove yourself from promotional communications at any time. This preference can be changed through account settings or via the support email. However, necessary service-related messages will continue to be sent.
6.5 How to Exercise Your Rights
To exercise any of the rights above, send an email to [email protected]. After verifying your identity, we will process your request as promptly as possible.
Protection of Minors
499db is for persons aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is mandatory at the time of account registration.
If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be securely deleted. Parents and guardians are requested to ensure that children cannot access this platform in your absence.
International Data Transfers
To operate 499db's services, your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:
- Appropriate contractual safeguards are in place for data transfers
- Third-party service providers maintain privacy standards equivalent to this Policy
- All international transfers are conducted following industry best practices
Changes to the Policy
499db may update this Privacy Policy from time to time. For significant changes, we will notify you in advance by any of the following methods:
- Sending a notification to your registered email address
- Displaying an alert on screen when you log in to the 499db platform
- Updating the "Last Updated" date at the top of this page
Continued use of 499db services after a policy change will be considered acceptance of the revised Policy. You are therefore encouraged to read this page carefully after each update.
Responsible Gaming and Information
499db gives the highest priority to responsible gaming. Information about your gaming activity is used solely to improve service quality and for your safety. If an unusual pattern is observed in a user's gaming behavior, we may reach out for support purposes.
For more information on responsible gaming, visit our Responsible Gaming page. You may use tools such as self-exclusion or limit-setting to manage your gaming activity.
Contact Regarding Privacy
If you have any questions about this Privacy Policy or any requests regarding your information, please contact our support team.
Our 24/7 support team provides assistance in Bengali and English.
Or log in to the 499db platform and get instant help through live chat.